These FAQ relate to the Essentrics® TV streaming platform (available exclusively in English.) The Essentrics TV platform is run on Vimeo OTT belonging to VHX Corporation (a Vimeo Inc. subsidiary). Please click here for all Essentrics TV FAQs featured on the Vimeo Platform.
If you are a subscriber to the French Streaming platform: La Sélection, please click here for all FAQ.
What is ESSENTRICS TV?
Essentrics TV is an online streaming platform that offers live virtual classes and unlimited access to 400+ Essentrics workouts, including all seasons of the Classical Stretch TV Series on PBS. Enjoy new workouts and health challenges (added regularly), available exclusively to members.
All videos are accessible 24/7—from your computer, smartphone, tablet and smart TV—enabling you to work out anytime, anywhere!
How do I purchase ESSENTRICS TV?
To purchase a subscription, click here. Select a monthly or annual subscription, enter your full name, credit card information, area code and then select Start Free Trial. You will only be charged after the 14-day trial ends. Your subscription will automatically renew every month unless you cancel.
How do I purchase an ESSENTRICS TV Gift Subscription?
Offer the gift of wellness by purchasing an ETV Gift Subscription:
- Head to the Essentrics TV Checkout. Select Purchase gift
- On the left side of the Gift Details sign-up page, open the Gift this subscription drop-down menu to select length of time you wish to purchase
- On the right side of the sign-up page, enter your email, your recipient's email, a gift message, and the delivery date (when you wish your recipient to receive your message/gift subscription)
- Enter your payment information
- Click Complete purchase at the bottom
- An email will be sent to the recipient on your chosen delivery date, with instructions for activating their gift, which can be activated at any time.
Gift subscriptions for existing members are not available to purchase online. Please contact our Customer Service department by email info@essentrics.com or by phone at 1-877-828-7930 for assistance.
*Gift Subscriptions have no expiry date. Please note the 14-day free trial is not applicable on Gift Subscriptions
What does a membership cost?
When you register for your free trial, a $1 (+tax depending on your location) authorization hold will be placed on your card. After your free trial expires, this hold will be refunded to your card and you’ll be charged the full price of Essentrics TV as listed below. Charges on your card will appear as OTT*ESSENTRICSTV.
By starting your free trial you authorize us to charge your credit or debit card. You may cancel at any time and will continue to have access to Essentrics TV until the end of your monthly or annual billing period.
Prices vary depending on where and how you sign up. If you wish to access the Essentrics TV through one of our apps, registering through the Essentrics TV website and then logging into your chosen app will result in a lower price per month than registering directly through the app itself.
Registering via Essentrics TV Website (Monthly)
Your price will be determined by your geographical location at the time of registration.
United States - $14.95 USD per month
Canada - $16.75 CAD per month
United Kingdom - £12.95 (+ vat) per month
Europe - €13.95 (+ vat) per month
Everywhere else - $14.95 USD (+ tax) converted to your local currency
Registering via Essenrics TV App (Monthly)
Your price will be determined by your billing address.
United States - $19.99 USD per month
Canada - $19.99 CAD per month
Everywhere else - $19.99 USD (+ tax) converted to your local currency
Registering via Essentrics TV Website (Annual)
Your price will be determined by your geographical location at the time of registration.
United States - $142.99 USD per year (20% off regular price of $179.40)
Canada - $159.99 CAD per year (20% off regular price of $201)
United Kingdom - £123.99 (+ vat) per year (20% off regular price of £155.40)
Europe - €132.99 (+ vat) per year (20% off regular price of €167.40)
Everywhere else - $142.99 USD (+ tax) converted to your local currency (20% off regular price of $179.40)
Registering via Essentrics TV App (Annual)
Your price will be determined by your billing address.
United States - $203.99 USD per year
Canada - $203.99 CAD per year
Everywhere else - $203.99 USD (+ tax) converted to your local currency
What payment methods are accepted on ESSENTRICS TV?
Essentrics TV accepts Visa, MasterCard, American Express, JCB and Google Pay
How do I register for ESSENTRICS TV?
New member? View the following video for step by step guidance ETV Sign Up
- Please click here for the registration page.
- Fill out the form by adding your email address, creating a password, adding your credit card information and your zip/postal code all on the same line.
Returning customer? View the following video for step by step guidance ETV Resubscribing
- Please click here for the customer's returning page.
- Click on "Already have an account? Log in"
- Enter your email address and password, then click "Log in"
- Fill out the Payment Details form with your credit card information and your zip/postal code all on the same line.
*If you see a message that says ‘You are no longer eligible for a free trial’ this is because you’ve already completed your free trial. Please proceed and click on ‘Start Subscription’.
How can I activate a promo code?
New member?
Promo codes can only be applied to monthly subscriptions.
- On the registration page, select "Monthly Plan"
- After entering payment information, select "Promo Code?" under the credit card details
- A new line will appear under your credit card where you can input your promo code.
Existing member?
Promo codes can only be applied to monthly subscriptions. If you currently have an annual subscription, you must switch to monthly before applying the code.
- Add the promo code in your Billing Settings. Once logged in, click on the circle on the top right of your account. Select “Manage Subscription”.
- Click on “Billing”. Scroll down the page and to the section where you can input your promo code.
I've registered for ESSENTRICS TV, how do I access the videos?
As soon as you start free trial, you will have access to Essentrics TV. To access Essentrics TV, you can click streaming in the main menu bar. You will land on the Essentrics TV homepage, where you can sign in and begin viewing the workouts.
How can I watch ESSENTRICS TV?
You can watch Essentrics TV on your computer, smartphone, tablet and smart TV once you become a member and then log in to your account.
To access Essentrics TV on your:
COMPUTER:
Go to essentricstv.com to access Essentrics TV via your web browser.
SMART TV:
Download our app via Apple TV, Android TV, Amazon Fire Stick, ROKU
or
Download our iOS or Android mobile app or our ROKU app, and then use a mirroring device such as Chromecast, *Amazon Fire TV stick, etc. to “mirror” to your smart TV.
or
Connect your computer to your smart TV using an HDMI cable.
or
Certain smart TVs that have a built-in web browser, will enable you to access essentricstv.com directly, in which you can log in to your streaming account and watch directly on your TV.
SMARTPHONE OR TABLET:
Download our iOS or Android mobile App via the Apple app store or via Google Play, or our ROKU app.
or
Watch directly on your smartphone or tablet’s web browser.
Can I view the workouts offline (without internet/data)?
Essentrics TV workouts are not available for download but are available for offline viewing through our Android and iOS Apps.
To add a workout for offline viewing:
1. Visit the Apple Store (iOS) or Google Play (Android) to download the app
2. Open the app on your device, make sure you are connected to the internet
3. Log-in
4. Click on the workout that you would like to view offline
5. Once the workout is opened, click on the download button at the top right-hand corner
6. All videos that you have downloaded for offline viewing will be stored in the library section of the app located at the bottom of the screen
7. Once a video has been downloaded for offline viewing it will be saved for as long as you have an active subscription
How do I download the free app?
You may download the free Essentrics Workout App onto your smartphone, tablet or smart TV.
Please follow these steps:
1. Subscribe online on essentricstv.com before downloading the Essentrics App.
2. Next, visit the Apple Store (iOS) or Google Play (Android) or the Roku Channel Store to download the app
3. Log into the App with your same credentials from essentricstv.com
Key Features of the App:
- Download workouts within the App for offline viewing (available only on iOS and Android).
- Create a list of your favourite workouts for quick access (available only on iOS and Android).
- Share your daily workout with a friend by emailing or texting them a link to the exact workout from the App. Note: You must be a member of Essentrics TV to watch the workout.
How do I cancel my Essentrics TV membership?
Find detailed instructions for how to cancel your subscription here.
What does a membership consist of?
Unlimited online access to a collection of the latest Essentrics and Classical Stretch workouts along with new & exclusive workout clips added regularly, and live classes.
Can I share my membership with someone else?
You may not share your account, password or username with any other person. Excessive viewing and logins may be deemed as fraudulent and your account may be terminated or suspended at the discretion of the website without refund.
What DVD titles are available on ESSENTRICS TV?
Please see the "As Seen on DVD" section.
New workouts are added regularly. Click HERE to view all the newest workouts.
What are the terms of the membership?
Membership subscriptions renew on a monthly or yearly basis. Your subscription will be renewed automatically unless you cancel your subscription. For instructions on how to cancel your subscription, please click here. If you need assistance, please contact info@essentrics.com Subscriptions are final sale.
Is there a maximum number of devices I can use while subscribed?
You can not have more than 3 devices or browsers logged into one account. If our system registers more than 3 devices or browsers, it will limit your account. Follow these steps to refresh your account:
- Log out on all of the devices that you are using to watch
- Log back in
- Contact us with any further issue
How can I search for a specific video?
On the Essentrics TV homepage, you will see “Search Videos” at the top
Type in any keyword (ie: back pain, arthritis, posture, 30 minutes, etc.) into the search bar
You will see the collection of workouts associated with the keyword(s) below. Click on any collection or workout that appears and enjoy!
How do I add a video to my list?
If you’ve found the perfect workout or collection for you and want to make sure you can come back to it later you can simply add it to your list. There’s two ways to do this.
From the homepage, click the symbol on the top right of the video or collection.
From within the video itself, you can click ADD TO MY LIST.
Once something has been added to your list you will see a category at the top of the homepage called MY LIST.
If you need to remove something from your list you can do it in the same way you added it – by either hovering over and clicking the symbol on the thumbnail or opening the workout and clicking “remove from list” on the top right hand side.
MOBILE APP
Click on the collection or workout that you wish to add to your list and select ADD TO MY LIST on the top right of the video or above the collection description. To access your list you’ll need to go back to the homepage and click the “library” symbol at the bottom.
To remove something you can either click the three dots to the right of the workout while viewing your list and select “remove from my list” or you can open the video or collection and click the same button you did to add it to your list in the first place!
Apple TV
If you’ve found the perfect workout or collection for you and want to make sure you can come back to it later you can simply add it to your list.
-From the Explore section, you can click any workout or collection that you would like to add to “My List”
-Select +My list, and the video will be added to your list. “The My List” can be found in the Library section of the APP
Roku
If you’ve found the perfect workout or collection for you and want to make sure you can come back to it later you can simply add it to your list.
-From the Explore section, you can click any workout or collection that you would like to add to “My List”
-Select +My list, and the video will be added to your list. “The My List” can be found in the Library section of the APP
Amazon Fire Stick/Amazon TV
If you’ve found the perfect workout or collection for you and want to make sure you can come back to it later you can simply add it to your list.
- From the Explore section, you can click any workout or collection that you would like to add to “My List”
- Select +My list, and the video will be added to your list. “The My List” can be found in the Library section of the APP
How do I receive email notifications from Essentrics TV?
- Log in to your account
- Go to your Account Settings
- Click on Notifications
- Select your preferences under Receive email notifications for:
- Click Save
How do I add closed captioning to a video?
- Select a workout video from Classical Stretch Seasons 9 to 14
- Click CC at the bottom right side of the video
- A pop-up box will appear. Select “English CC” and exit.