Shipping Policy - US & International

United States

Currency
Orders shipping to the USA will be charged in USD$.

Shipping for DVD and Book Orders (Does Not Include Teacher Training Materials) 
All orders will be delivered within 7-10 business days.*

Free shipping on orders of $70 or more (excluding Teacher Training Materials and orders shipping to US Territories or APO addresses).* 

Orders under $70 will be charged a flat shipping rate of $7.*

Your DVD or Book order will ship from within the United States so that you will not be subject to customs or duty fees. Orders are shipped via USPS or FedEx (depending on the quickest and cheapest rate for your order & address).* 

You will be emailed a tracking number as soon as your order leaves our warehouse.

Shipping too expensive? Check out our online streaming platform at https://www.essentricstv.com/.

*Orders shipping to Alaska or Hawaii will ship from within the United States (unless they include Teacher Training materials) and be charged the actual price of postage calculated at checkout. Orders including Teacher Training materials or shipping to other United States Territories or APO addresses will ship from Canada, will be charged the actual price of postage calculated at checkout, and may be subject to customs or duties fees upon delivery. Shipping delays may apply."

Shipping for Teacher Training Material Orders

All orders will be delivered within 7-10 business days.*

All orders containing Teacher Training Material will be subject to a flat shipping rate of $12 regardless of the total order value. See the examples below.

All Teacher Training Materials are shipped from our Head Office in Montreal, QC via Canada Post. 

You will be emailed the tracking number as soon as your order leaves our offices.

Shipping too expensive? Check out our online streaming platform at https://www.essentricstv.com/.

Order Cancellations
Orders are transmitted to our warehouse immediately after payment. Once an order has been submitted to the warehouse, no modifications can be applied.

Address Modifications
A valid shipping address must be provided at the time of the purchase. If the shipping address provided at the time of the purchase is incorrect and/or a package is unclaimed, additional shipping fees will apply. All customers who have a package that must be re-delivered will be charged additional shipping fees.

If you’ve made a mistake in your address, please notify us immediately at 514-989-0236 or by email at [e-mail]. 

*Orders shipping to Alaska or Hawaii will ship from within the United States (unless they include Teacher Training materials) and be charged the actual price of postage calculated at checkout. Orders including Teacher Training materials or shipping to other United States Territories or APO addresses will ship from Canada, will be charged the actual price of postage calculated at checkout, and may be subject to customs or duties fees upon delivery. Shipping delays may apply."

 

International

Currency
International orders (outside of USA and Canada) will be charged in USD$.

Shipping
All orders will be delivered within 7-14 business days.** 

You will be charged the actual price of postage to ship from our UK warehouse or our Head Office in Canada. This rate is calculated at checkout based on your address, the contents of your order, and the fastest and cheapest shipping option for you.**

Orders will be shipped via Royal Mail Parcel Service or Parcel Force from London, United Kingdom or via Canada Post from our Head Office in Montreal, Canada.

You will be emailed a tracking number as soon as your order leaves our warehouse or offices.

Having Trouble Checking Out? Certain shipping destinations may face issues during checkout. If you're having trouble checking out but still want to process your order please email us at [e-mail] with your shipping address and what you wish to order - we will be happy to assist you. We highly recommend Essentrics TV for our international customers.

Shipping too expensive? Check out our online streaming platform at https://www.essentricstv.com/.

**International orders may be subject to additional customs, duties, or taxes. These charges will be applied in addition to any shipping and handling fees that we have charged you. These additional fees will be determined by the destination countries Customs Officers at point of entry into the country and are usually required to be paid upon delivery. Charges are based on the value of the merchandise and are usually less than sales tax. It is the customer's responsibility to pay these charges if deemed necessary.

Order Cancellation
Orders are transmitted to our warehouse immediately after payment. Once an order has been submitted to the warehouse, no modifications can be applied.

Address Modifications
A valid shipping address must be provided at the time of the purchase. If the shipping address provided at the time of the purchase is incorrect and/or a package is unclaimed, additional shipping fees will apply. All customers who have a package that must be re-delivered will be charged additional shipping fees.

 If you’ve made a mistake in your address, please notify us immediately at 514-989-0236 or by email at [e-mail].